We ship all our Australian orders through Australia Post and private couriers and supply you with tracking details. All our items are carefully packaged to ensure that they reach you in perfect condition. All claims of damaged stock must be made in writing within 24hrs of delivery with photographic evidence to email@example.com quoting your order number, all original packaging must be kept.
We endeavour to send out all orders within 2-3 business days, however please allow up to 7 business days for your order to arrive (please note some areas outside of the major metro cities may take longer). If you have an urgent order please contact us prior to placing the order, we will try our best to get it out to you as soon possible.
Please contact us directly at firstname.lastname@example.org to receive an accurate postage cost, we are not responsible for any customs duties or taxes that may be charged. Please note due to the size of some of our products furniture items are not available for international shipping.
Returns & Exchanges.
Returns will only be accepted within 7 business days of your order being delivered. All returns are at the discretion of CIENNE. & must be made in writing quoting your order number to email@example.com. Once your return has been approved & you have been supplied an ARN number you must return the goods at your own expense. Products must be in unused condition & have all original packaging intact. Once the order has been received by CIENNE. you will then be able to exchange for another item minus the original shipping costs. Refunds will only be given at the discretion of CIENNE. when products are deemed faulty & a replacement is unavailable.
No returns, exchanges or refunds on sale and clearance items.